Per the USPS guidelines, a package is not considered lost until 15 days after mailing. Before that, they won't reply to our messages.

We ship most orders with delivery tracking, and that tracking number will be automatically emailed to you when your package ships. That helps prevent almost all lost packages - or at least prove where the USPS dropped the ball.

We currently ship to Europe, Canada, Australia & New Zealand. If you would like an order shipped somewhere outside of these countries, please contact us and we will make arrangements.

Yes, but it will not show as an option if you are using PayPal express so you will need to use the Coupon Code ‘PICKUP’ to reverse shipping fees. Also, please indicate ‘PICKUP’ in the notes section so we are sure to catch it!

If you are paying via credit card or gift card, simply select ‘LOCAL PICKUP’ at checkout and we will notify you via email when your order is ready.

You can sign up on the Classes page of our website and pay online, or call the shop and pay over the phone. You can also stop in and sign up in person.

Note: You are not considered registered until your class is paid for.

A full refund will be given if you cancel 48 hrs or more prior to class.

Cancellation 24 – 48 hrs prior to class will receive a store credit for the next time the same class is offered.

Cancellation less than 24 hrs prior to class – No refund of any kind.

If Harps & Thistles Yarn Emporium and/or the instructor cancels the class for any reason you will have a choice of applying the fee to another class or receiving a refund.

The answer is YES as long as we have an account with the company that distributes that item.

A 50% deposit is required at the time of the requested order and the balance is due when the item is picked up. 

If the item is something we typically carry, you may return it for exchange or store credit only, no cash refunds.

If the item is not something we carry it is not eligible for return.